Frequently Asked Questions

Here are some common questions our guests ask.

If you don’t find the answer you’re looking for, feel free to contact us — we’re always happy to help!

  • We provide a range of transfer services including airport pickups and drop-offs, private transfers, tours & excursions, and special requests such as child seats. Our goal is to make your journey comfortable, safe, and stress-free.

  • We provide reliable, safe, and comfortable transfers with professional drivers. We track flights, monitor traffic, and accommodate special requests like child seats. Our clear policies and customer-focused service ensure a smooth, stress-free journey every time.

  • You can book your transfer by contacting our customer service team via email, phone, WhatsApp, or Viber. Our team will ask for your pickup details and travel information.

  • Yes! Cancellations must be made at least 72 hours in advance, unless otherwise stated at the time of booking. Late cancellations may be subject to a fee. Modifications to your booking should be made at least 24 hours in advance.

  • If your flight is delayed, we will adjust your pickup time and ensure you are collected safely once your flight arrives. We track flights, so in most cases, we will be aware of any delays.

  • Absolutely. All our vehicles are regularly maintained, thoroughly cleaned, and inspected to ensure your safety and comfort. All our drivers are professional and experienced, providing a reliable and safe service at all times.

  • Yes! We’re happy to accommodate special requests, such as child seats or larger vehicles. Please let us know your requirements when booking so we can prepare everything for you.

  • When booking, we will specify how many pieces of luggage can fit in your vehicle. We do our best to accommodate all your bags, but the number may vary depending on their size and type. If it doesn’t all fit, a second vehicle may be required. Please contact us if you need to change the vehicle category.

  • Payments can be made via cash, credit/debit card, or bank transfer. Payment instructions will be provided during booking.

  • If you cannot locate your driver at the pickup point, please contact us immediately at +306980784251. Our team will assist you promptly.